Refund Policy

1. Refund Eligibility

1.1 Eligible Refunds

You are eligible for a refund if:

• You request the refund within 30 days of purchase
• You have not used more than 50% of your monthly quota
• The refund is for your first subscription to the service
• You provide a valid reason for the refund request

1.2 Non-Eligible Refunds

Refunds will not be provided in the following cases:

• Refund request made after 30 days from purchase
• Excessive usage of the service (more than 50% of monthly quota)
• Violation of our Terms of Service
• Fraudulent or suspicious activity
• Refunds for previously refunded accounts

2. How to Request a Refund

2.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at support@frevo.com
2. Include your account email and subscription details
3. Provide a brief explanation for your refund request
4. Wait for our response (typically within 24-48 hours)

2.2 Required Information

When requesting a refund, please include:

• Your registered email address
• Date of purchase
• Payment method used
• Reason for the refund request
• Any relevant screenshots or details

3. Refund Processing

3.1 Processing Time

Once your refund is approved:

• Refunds are typically processed within 5-10 business days
• You will receive an email confirmation
• The refund will appear on your original payment method
• Your account access will be revoked immediately

3.2 Refund Amount

Refunds will be processed for:

• Full amount for monthly subscriptions
• Prorated amount for annual subscriptions (based on unused time)
• No processing fees or penalties

4. Subscription Cancellation

4.1 How to Cancel

You can cancel your subscription at any time:

• Through your dashboard settings
• By contacting our support team
• Through your payment provider (PayPal, Stripe)

4.2 Cancellation Effects

When you cancel your subscription:

• You retain access until the end of your billing period
• No automatic renewal will occur
• You can reactivate your subscription anytime
• Your data is preserved for 90 days

5. Special Circumstances

5.1 Technical Issues

If you experience technical issues that prevent you from using the service:

• Contact our technical support first
• We will attempt to resolve the issue within 48 hours
• If unresolved, a full refund will be provided
• No usage limits apply for technical issues

5.2 Billing Errors

If you notice billing errors or unauthorized charges:

• Contact us immediately at support@frevo.com
• We will investigate within 24 hours
• Full refunds will be provided for billing errors
• We will work to prevent future occurrences

6. Dispute Resolution

If you disagree with our refund decision:

• You can appeal by providing additional information
• We will review your case within 5 business days
• Final decisions are made by our management team
• You can also contact your payment provider for chargeback

7. Contact Information

For refund requests and questions, please contact us:

• Email: support@frevo.com
• Subject: "Refund Request - [Your Email]"
• Response Time: 24-48 hours
• Business Hours: Monday-Friday, 9 AM - 6 PM EST